General Information
What is ToolSouk.com?
ToolSouk.com is an online marketplace dedicated to providing a wide range of tools, industrial supplies, and building materials to professionals, DIY enthusiasts, and businesses. We offer a convenient platform for browsing and purchasing quality products from reputable brands.
How do I place an order?
At www.toolsouk.com, our B2B eCommerce portal for industrial supplies, the buying process is quick and convenient. Customers can easily request a quote by browsing our product catalog and adding desired items to their quote list. They also have the option to upload a Bill of Quantities (BOQ) for specific requirements. After submitting the quote request, we send the details to multiple suppliers. Our team then selects the best quotation based on price, quality, and availability. We promptly send the chosen quotation to the customer, which includes all the necessary product information and pricing. Customers can review and accept the quotation, followed by secure online payment through our website. We keep customers informed about the delivery progress with order confirmations and tracking information. Throughout the process, our dedicated customer support team is available to assist with any questions or concerns
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and cash on delivery (COD) where available. You can choose your preferred payment option during checkout.
What are your shipping options?
We offer fast and reliable shipping options to ensure your order reaches you promptly. Shipping methods and delivery times may vary depending on your location and the products ordered. You can view the available shipping options and estimated delivery times during checkout.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. You can enter your address during checkout to view the available shipping options for your location.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order online. Alternatively, you can log in to your ToolSouk.com account and view the order status and tracking information from your order history.
How can I contact customer support?
If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can contact us via email at [email protected], phone at +971523953786, or through the live chat feature on our website. We strive to respond to all inquiries promptly and provide the best possible support to our customers.
Do you offer bulk discounts or wholesale pricing?
Yes, we offer bulk discounts and wholesale pricing for qualified customers and large orders. Please contact our sales team at [email protected] for more information on bulk pricing, volume discounts, and custom quotes.
How do I become a vendor on ToolSouk.com?
Interested in becoming a vendor on our marketplace? Simply sign up and join as a vendor to explore the benefits of selling your products on ToolSouk.com. We look forward to welcoming you to our platform and helping you grow your business.
Delivery of Orders
What is the typical dispatch time for orders within the U.A.E.?
The typical dispatch time for orders within the U.A.E. is 2-7 working days. Please note that this timeframe may vary depending on the availability of stock and other factors.
Will I be charged for delivery?
A delivery charge, if applicable, will be presented to you on the checkout page before you finalize your order.
What happens if the delivery time exceeds 7 working days?
If we anticipate that the delivery time will take more than 7 working days, we will contact you with a new dispatch time. You can choose to proceed with the revised delivery time or cancel your order. If you choose to cancel, we will refund your payment within 15 days from your request.
How will I be informed of any updates regarding delivery times?
We are continuously working to improve our delivery times. Any updates will be communicated on our website and social networking profiles. We encourage you to subscribe to our channels for the latest updates.
Cancellation & Returns
Do you accept returns?
Unfortunately, we do not accept returns. However, in the event of any manufacturing defect brought to our notice within 3 days of delivery, we will provide a replacement product at the earliest. Please ensure to check the product upon delivery and report any defects within the specified timeframe.
How can I request a return for a defective product?
You can generate a return request from your Account dashboard upon login. Please ensure to return the product in its original packaging with all accessories and instruction booklets (if any). Timelines for the return process will be communicated to you at the time of generating the Return Request.
What if I receive the wrong product?
If you receive the wrong product, please raise a Return Request from your login dashboard within 3 days from delivery. We will arrange to replace it with the correct product at no additional cost to you.
Are return shipping costs covered?
If the reason for return is not a result of a Toolsouk error, the cost of return shipping will be deducted from your refund. However, if the return is due to a Toolsouk error, we will refund your return shipping costs up to a maximum amount.
How can I get more information about returns?
For more information about returns, please email us at [email protected]. Our customer support team will be happy to assist you.
